On-Time Delivery
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IPC Standard Delivery & Trailer Swap Pledge
Once your order or trailer swap request is confirmed by IPC, we will be on time! On occasion, if a problem arises that threatens that on-time commitment, we will contact you to see if the schedule can be adjusted and still meet your expectations. If the schedule can’t be adjusted, our team finds a way to get it there—or we officially record it as a late delivery. Our team is proud of our on-time record. In the last seven years, our on-time record by that metric is 260,000-16 for an on-time of 99.99%. Of course, 100% is always our goal.
IPC achieves these exceptional results by:
- Vertical integration and maintaining adequate inventories of both raw materials and finished pallets
- Owning and controlling all our late model logistics resources
- Committed team of exceptional IPC drivers
- Dedicated account customer service teams that anticipate your needs based on ordering patterns
- Relentless, proactive logistical and operational planning
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We love customers that plan ahead and communicate well. But we also know that, well, life happens. Our team is here for our partners and many times can ‘pull a small miracle’ and get a forgotten order delivered the next or even same day.
Introducing IPC’s exclusive 24HG program.
- Partner customers in our 24HG program experience our On-Time commitment at an even greater level
- Once our order is confirmed by IPC we will deliver your load or swap out your full trailer with in 24 hours. Guaranteed or the next load is on us.
- Contact your account representative to see if 24HG is right for you.
1
%
IPC Tractors and Drivers
1
%
Late Model Safety Certified Trailers
1
MM
Annual Miles of Safe Performance
1000
Orders Fulfilled Annually
1
%
On-Time Performance
Discover why partnering with IPC is truly The Difference >>> Delivered
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Why do pallet vendors fail?
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Poor Planning
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Low Inventory
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Late Deliveries
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Over-Promise/Under Deliver
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Lack of Follow-Through/Communication
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Cheap and Untreated Materials
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Outdated Technology and Designs
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Protruding Nails
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Shortcuts for Quality Control
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Wasteful Processes
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Uninsured
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Unqualified Personnel
Why Partnering with IPC is the difference.
Proficiency – Process – People
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We are proactive. We will always be one-step ahead, anticipating your needs based on your ordering patterns.
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We prevent delays and disruptions to your supply chain. IPC’s extensive inventory ensures that you will always have access to the pallets you need.
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Our efficient pickup process for scrap pallets ensures that pallets do not accumulate and cause any bottlenecks in your operations, allowing for smooth and uninterrupted workflow.
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For nearly 40 years, our record shows over 1 million on-time deliveries for over 500 customers.
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Our people take full accountability from the time the log is cut; pallets are constructed or repaired and then shipped to your door.
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We are easy to work with! Our well-trained staff is known for their friendliness, knowledge, and helpfulness.